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Devices

The Devices screen lists every device on your account, grouped by location. From here you can check a device's latest readings, rename devices and channels, add and edit alerts, snooze a device's alerts while you work on it, and replace a failed device.

Open the menu (☰) and tap Devices.

Find a device

  • Type in Search... at the top to filter the list. The search matches the device name, serial number, part number and location name. Tap the X in the box to clear it.
  • Devices are grouped under a Location - header for each location.
  • Pull down on the list to refresh it. The list also refreshes by itself every 5 minutes while the screen is open.

Read a device card

Each device card shows:

Part of the card Meaning
Green check No alerts are active on the device
Red warning triangle At least one of the device's alerts is active. The name is also shown on red
Blue snooze icon The device's alerts are snoozed
Device name Green background normally, red while an alert is active and not snoozed
Date and time under the name When the device last reported
⋮ menu Device Info, Snooze Alerts and Replace Device

Note

The signal-strength icon on the card is always the same. It does not show the device's actual signal.

See a device's channels and alerts

Tap the arrow at the left of a device card to expand it. You see a header with the location and serial number, then one card per channel:

  • A gauge and the latest value and units. The gauge is green, or red while an alert on that channel is active.
  • The channel number and name, for example 3: Tank Level.
  • Three buttons:
    • Add alert (the red bell with a plus): create an alert on this channel. See Alerts.
    • Graph (the blue chart icon): open the channel on the Graphs screen.
    • Settings (the gear): rename the channel.

Under a channel that has alerts, each alert is listed as channel number: alert name with its trigger underneath. A blue shield means the alert is not active; a red warning means it is active. Tap the gear on an alert to edit it. See Alerts.

Rename a device

  1. Tap ⋮ on the device card and choose Device Info.
  2. The dialog title shows the device's serial number (S/N:). It also shows the part number (P/N:), the Location: and the Last Report: time.
  3. Change Device Name.
  4. Tap Save, or Close to leave it unchanged.

Rename a channel

  1. Expand the device and tap the gear on the channel.
  2. In Editing Channel: number, change Channel Name.
  3. Tap Save.

Note

Renaming devices and channels needs the account's Add/Edit Locations role. Without it, an Access Denied message names the role you need. See Roles and permissions.

Snooze a device's alerts

Snooze a device while you work on it, so its alerts don't text and call everyone. A snooze covers every alert on the device and starts straight away. For more about snoozing, see Snoozing alerts.

  1. Tap ⋮ on the device card and choose Snooze Alerts.
  2. In Snooze Device Alerts, enter the Snooze Duration (Minutes), for example 120 for two hours.
  3. Enter a Reason, such as "Replacing pump 2". It is saved with the snooze.
  4. Tap Save.

The device's status icon changes to the blue snooze icon.

End a snooze early

  1. Tap ⋮ on the device card and choose Snooze Alerts again.
  2. The Active Snooze dialog asks "There is an active snooze on this device. Do you want to cancel it?"
  3. Tap Cancel Snooze to end it now, or Close to leave it running.

Warning

Enter the duration in minutes. The app does not check the number, so a typo such as 1440 instead of 144 snoozes the device for a full day. The app cannot snooze a single alert or set up a repeating snooze; use the web portal for that.

Replace a failed device

When you swap a failed device for a new one, Replace Device changes the device's serial number to the new unit's. Everything else stays as it was: the device's name, location, channels, alerts and history. You scan both devices' labels with the phone's camera, and a photo is saved with each scan as a record of the exchange.

You need a phone or tablet with a camera, and both devices in front of you.

  1. Tap ⋮ on the old device's card and choose Replace Device.
  2. The Replace Device dialog explains the steps. Tap Scan old device.
  3. Point the camera at the old device's serial number or QR label and hold it in the box ("Center the device's serial/QR label in the box."). Tap the torch button if it is dark. The app reads the label by itself.
  4. The dialog shows Old device confirmed. Tap Scan replacement and scan the new device's label the same way.
  5. Check both serial numbers, then tap Submit.
  6. When you see Device replaced successfully. and Serial is now new serial, tap Done.
Message What to do
That doesn't match the selected device. You scanned a different device from the one you chose. Check you picked the right card, and scan the old device's own label
The replacement scanned the same serial as the old device. Scan the new device, not the old one
Photo capture failed — please rescan. Scan again
Camera permission is required to scan the device. Allow the app to use the camera in your phone's settings, then try again
Replacement failed. or another red message Nothing was changed. Try again, or contact support

Tap Cancel at any point before Submit to stop without changing anything.